New Retainer FAQ’s for 2021
Please read over this list of common questions before we schedule a call.
1. What are your working hours?
We work regular business hours Monday through Friday from 9-5, though Fridays are often cut short for administrative work as needed. Projects and meetings need to be planned for preferably a month but at least a week in advance to be scheduled in.
2. Will you sign my non-disclosure agreement before we talk?
We take everyone’s privacy very seriously regardless of NDA. If you have a short NDA that we deem reasonable, it may be considered. Otherwise, there is an NDA in our contract.
3. Can we meet in person instead of having a phone call?
All initial introductory calls are done over the phone. If you are local and we have worked together for a while, we can arrange an in-person meeting if needed. As of this month, we are not yet working with anyone in person due to the on-going pandemic.
4. How do you work with remote clients?
For remote clients, we work via phone calls, Zoom, emails, and mailing packages to each other. Email is preferred as we find this the best way to stay organized. We’ll get back to you with 24-48 hours upon receipt of your message on business days. We also require one main point person only if working with a team or more than one individual.
5. Do you use a contract?
Yes, if we move forward to work together, we use a service that will push a contract to you to be e-signed. We can send you a sample one after the introductory call if you'd like to read it over in advance.
6. How do you do your billing?
Payments are made monthly through the Intuit invoicing system online. You’ll receive the first invoice once a contract is signed and then at the beginning of each month there after.
7. When will I hear back about the initial introductory call?
Due to the volume of inquiries received, we are not able to respond to all contact forms. Please wait a week before resubmitting your contact form.
8. What kind of clients do you work with?
We primarily work with established businesses who have learned how challenging it is to bring a product to life. The people who run these companies value quality, service, and results above all else when hiring an independent contractor. Check out our About page for more details in the About You section. (As of this year, we no longer work with individuals who have not launched or have not produced an original apparel or accessory product before.)
9. Is there anything else I should know?
We may require more detail to select which retainer program will be best for your company. This could include mailing fabric swatches or samples, or sending rough sketches and reference photos prior to starting a contract.
If you're ready to take the first step, please fill out the contact form. We look forward to hearing from you!